Product Support

Establishing a local support infrastructure to handle product sales and customer enquiries efficiently can significantly enhance a company’s reputation yet can be cost-prohibitive for young biotech companies entering the European market. Working with TouchDown gives access to our comprehensive range of back-office and logistics support capabilities, at a fraction of the cost of establishing your own support infrastructure.

Full-time operational support capabilities provide:

• Access to customer services representatives that will answer the phone in your company’s name and proactively follow up any incoming sales leads
• Trained staff with extensive experience in storing and shipping temperature-sensitive products
• Customs clearance for goods being shipped into Europe from the United States
• Inventory management aligned and integrated with your policies and processes